Looking for a job where you can interact with people and help manage communication? This Receptionist / Presales role in Ahmedabad is a great opportunity to build your career in customer service.

What Will You Do in This Role?

As the first point of contact for the company, you will greet visitors, handle calls, and assist customers with their inquiries. You will also help in coordinating calls and ensuring smooth communication within the team.

Job Overview

Job Responsibilities

Handling Visitors & Front Desk

• Greet and welcome visitors in a professional manner.
• Guide them to the right department or team members.
• Keep the reception area neat and organized.

Managing Incoming Calls

• Answer calls professionally and assist with inquiries.
• Provide information about company services and processes.
• Identify whether callers are new or existing customers.

Call Transfers & Coordination

• Transfer existing customers to their assigned Customer Service Officer (CSO).
• Redirect calls to the right department when needed.
• Take messages if the concerned person is unavailable.

Communication & Call Logging

• Keep records of calls, including customer details and inquiries.
• Inform the CSO team about missed calls and follow-ups.
• Ensure smooth coordination between different teams.

Administrative Support

• Assist in managing high call volumes efficiently.
• Schedule appointments and maintain records.
• Support the team with basic office tasks.

About the Company

TIGI HR is a top recruitment and staffing agency, connecting businesses with the right talent. We use advanced technology and expert insights to provide efficient hiring solutions. Our focus is on creating long-term partnerships and helping companies find the best employees.

We specialize in:

• Staffing and Recruitment
• Placement Services
• Employment Solutions
• Manpower Management

If you have great communication skills and love interacting with people, this job is perfect for you!