Are you passionate about hospitality and looking for an exciting opportunity in Bengaluru? JW Marriott, a globally renowned luxury hotel brand, is hiring a Reservations Associate for their Bengaluru location. This is a full-time, on-site role requiring 2 years of related work experience and 1 year of supervisory experience. If you have a knack for customer service and a passion for creating exceptional guest experiences, this could be the perfect role for you.

About the Role:

• Job Title: Reservations Associate
• Company: JW Marriott
• Location: Bengaluru, Karnataka (On-site)
• Experience Required: 2 years (1 year supervisory experience)

Key Responsibilities:

• Oversee the accuracy of room blocks, reservations, and group market codes.
• Process reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types and rates.
• Explain guarantee, special rate, and cancellation policies to guests.
• Accommodate and document special requests and resolve guest concerns.
• Assist in training, scheduling, and motivating team members.
• Maintain confidentiality of proprietary information and protect company assets.
• Ensure compliance with quality assurance standards and company policies.

Preferred Qualifications:

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Strong communication and interpersonal skills.
• Ability to handle guest issues professionally and efficiently.

About the Company:
JW Marriott is a luxury hotel brand committed to empowering guests to enhance their well-being while traveling. Located in the heart of Bengaluru, the JW Marriott Hotel offers exceptional city-center convenience, close to Cubbon Park, UB City business district, and MG Road. The hotel is known for its quiet luxury, world-class amenities, and commitment to providing guests with the best version of themselves.

JW Marriott is part of Marriott International, a global leader in hospitality with a diverse workforce and a people-first culture. The company is committed to non-discrimination and fostering an inclusive environment for all associates.

If you’re passionate about hospitality and want to be part of a global team that values well-being and exceptional service, apply now and join JW Marriott’s mission to redefine luxury hospitality.